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Legislative Requirements
The Association will meet all legislative requirements
of State and Federal Governments. The legislation adhered
to includes (but is not limited to) the following:
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Equal
Opportunity in Pulic Employment Act 1992 |
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Anti-discrimination
Act 1991 |
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Industrial
Relation Act 1991 |
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Vocational Eduction, Training
and Employment Act and Regulations 2000 |
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Workplace
Health and Safety Act 1995 |
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Guardianship
and Administration Act 2000 |
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Health
Act 1937 |
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Mental
Health Act 1974 |
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Aged
Care Act 1997 |
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Copyright
Act 1968 |
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Quality Management Focus
The Association has a commitment to providing a quality
service and a focus on continuous improvement. We value
feedback from trainees, staff and employers for incorporation
into future programs.
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Client Service
The Association has sound management practices to ensure
effective client service. In particular we have client
service standards to ensure timely issue of trainee
assessment results.
Our quality
focus includes:
" Access and Equity
" Recognition of Prior Learning
" Refund Policy
" Grievance Policy
" Academic Appeals Policy
" Student Support
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Access and Equity
The Association is committed to meeting the needs of
individuals and the community as a whole. With this
in mind, the Association will ensure the fair allocation
of resources and the right to equality of opportunity
without discrimination.
The Association assures all trainees that the venues
chosen for all Nationally Recognised training will provide
for people with disabilities.
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Recognition of Prior Learning
The association encourages applications for the Recognition
of Prior Learning (RPL).
RPL is a form of assessment that enables students to
be given credit for what they already know and can do,
in other words their competencies. If a student believes
they have achieved competency in a particular learning
outcome, they may apply for RPL.
For those wishing to apply for Recognition of Prior
Learning, an RPL kit guiding the student through the
process, is available from the Association, on request.
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Refund Policy
Should a training program, seminar or workshop be cancelled
by the AAQ Inc., the participant will be entitled to
a full refund or transfer of fees, whichever they choose.
Should a participant cancel, a full refund will occur
if notification is received 7 or more days prior to
the commencement of the training event.
Should the notification occur within 7 days
of commencement of the training event, then a 10% administration
charge will be deducted.
Should a participant cancel on the day of, or after
the training event, no refund will be given.
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Grievances Policy
The Alzheimer's Association of Queensland Inc strives
to deal with issues as they emerge, in order to avoid
further disruption or the need for a formal complaint.
If students have a grievance with any aspect of their
training, they are encouraged to speak immediately to
the trainer or training co-ordinator in order to resolve
the issue.
If the student is not satisfied the issue has been resolved,
they are advised to put their grievance in writing.
Once a formal grievance is lodged, the manager of the
service will investigate the matter and notify the Chief
Executive Officer at that time. The manager will consult
with all parties. The complainant will receive written
acknowledgment of receipt of the grievance within 24
hours.
If the grievance remains unresolved, the manager shall
refer the grievance to the Chief Executive Officer,
who will consult with all parties involved.
If the grievance is still unresolved, the Chief Executive
Officer may engage the services of a professional mediator.
Where a grievance is upheld, the recommendations of
the professional mediator will be implemented promptly
to prevent further grievances of a similar nature.
At all stages of the grievance process, the complainant
has the right to consult and be accompanied or represented
by an advocate of their choice. The complainant will
be informed in writing of the outcome of the investigation
of their grievance.
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Academic Appeals Policy
The Association recognises that disputes may arise in
regard to assessment results and therefore provides
a procedure where these issues may be addressed and
resolved.
Assessment
dispute process
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1. |
Assessment
report is sent to the student to view and appeal
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2. |
Assessment
is retained by the Association for 10 weeks pending
an appeal, giving the student time to contest
comments on the assessment report. After this
time, the right to appeal lapses. |
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3.
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The
student who perceives an issue with the assessment,
submits in writing, within 28 days of receiving
notification, their issues to the assessor for
discussion. The trainee will receive written acknowledgment
of the receipt of the appeal. The trainee will
be informed of the outcome of the appeal in writing.
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4. |
After
discussion, if the issue is resolved the process
is complete. If the issue is not resolved, the
following step is put in place. |
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5. |
The
assessor refers the issue to another independent
assessor(s) and if resolved, the process is complete.
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6. |
If
the student feels the issue is still unresolved,
the trainee grievance procedure will be implemented
at the relevant stage. |
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Student Support
The Alzheimer's Association of Queensland Inc is committed
to furthering relevant education to all workers providing
care to people with dementia. Participants undertaking
courses of the Association are able to access a full
range of welfare and guidance services. These services
may be accessed at any time during your training with
the AAQ Inc. by contacting the Senior Education Consultant.
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External Review
The Association has agreed to participate in external
monitoring and audit processes required by the State
Training Agency. This covers random audits, audits following
complaint, and audit for the purpose of re-registration.
Management Administration
The Association has policies and procedures which maintain
high professional standards in marketing and delivery of vocational
education and training services which safeguard the interests
and welfare of trainees. Its management strategies ensure
sound financial and administration practices.
The Association will maintain a learning environment that
is conducive to the success of trainees. The Association has
the capacity to deliver the courses, use appropriate methods
and materials and ensure adequate facilities are provided.
Marketing and Advertising
The Association markets its vocational education and training
products with integrity, accuracy, and professionalism, avoiding
vague and ambiguous statements. In the provision of information
no false or misleading comparisons are drawn with any other
provider or course.
Training
and Assessment Standards
The Association has personnel with appropriate qualifications
and experience to deliver the training and facilitate
the assessment relevant to the training offered.
Assessment will meet the requirements in Standard 8
of the Australian Quality Training Framework. Adequate
facilities, equipment and training materials will be
utilized to ensure the learning environment is conducive
to the success of the trainees.
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Assessment
Method
Learning
outcomes may be assessed through:
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Case
studies |
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Journals |
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Short
answer/ multiple choice |
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Worksheets |
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Simulation/
skill plays |
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International
Students
The Association will be bound to the Education Services
for Overseas Students (Registration of Providers Financial
Regulations) Act 1991.
Sanctions
The Association will honour all guarantees outlined
in this Code of Practice. The Association understands
that if the obligations of this code or other regulatory
requirements are not met the Association's registration
as a training provider may be withdrawn.
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